As of May 2026, hundreds of thousands of customers are complaining that they have not received the Trump Mobile T1 smartphone, with many reporting that their $100 pre-order deposits are not being refunded.
Major Complaints and Status
- Undelivered Phones: Around 600,000 customers who paid deposits have not received their devices, with shipping dates repeatedly pushed back from August 2025 to 2026.
- Non-Refundable Deposits: Many users reported receiving emails stating their devices would not ship and that their deposits were non-refundable.
- Concerns Over Origin: The phone, initially marketed as “Made in the USA,” was later rumored to be produced by a Chinese firm, prompting accusations of misleading advertising.
- Frustration and Scams: Supporters on social media have expressed anger, with many calling it a scam and noting the lack of communication from the company.
- Broken Promises: Despite, or because of, the initial August 2025, then year-end, then January 2026, and April 2026 deadlines, the T1 gold phone has still not arrived for the vast majority of subscribers.